Refund policy

At justgirlees, we aim to provide high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we’re here to help.

1. Return Policy (14 Days)

You can request a return within 14 days of receiving your order.

To be eligible for a return:

  • Product unused ho
  • Product original condition mein ho
  • All original tags and packaging intact hon
  • Product damage ya worn na ho

Agar product use hua ho ya apni original condition mein na ho, to return accept nahi kiya jayega.

2. Refund Policy

Refund tab process hoga jab:

  • Returned product inspect ho jaye
  • Aur wo original condition mein ho

Agar product damaged, used, ya incomplete mila, to refund reject ho sakta hai.

Refund process:

  • Refund original payment method par issue hoga
  • Processing time: 5–10 business days

3. Non-Returnable Items

Kuch items return ke liye eligible nahi hote:

  • Used products
  • Damaged by customer
  • Final sale / discounted items (agar applicable ho)

4. Damaged or Wrong Product

Agar aapko:

  • Damaged product mila ho
  • Ya wrong item receive hua ho

To 48 hours ke andar humein contact karein with:

  • Order number
  • Product images

Hum aapko replacement ya refund provide karenge (case basis par).

5. Return Shipping

  • Return shipping cost customer bear karega (unless mistake from our side)
  • Shipping charges non-refundable hain

6. How to Request a Return

Return request ke liye:

  • Email karein: [Your Email Here]
  • Ya contact karein: [Your Contact Page Link]

Include:

  • Order number
  • Reason for return
  • Product images (if needed)

7. Late or Missing Refunds

Agar refund receive na ho:

  • Apna bank/check account dobara verify karein
  • Phir apne payment provider se contact karein
  • Phir bhi issue ho to humein contact karein

Final Note

Hum apne customers ko best service dena chahte hain, lekin policies follow karna zaroori hai taake fair system maintain rahe.

Agar chaho to main isko premium brand tone (elite Shopify store style) ya legal-heavy version (trust build karne ke liye) mein bhi convert kar sakta hoon — jo tumhare brand positioning ke liye better ho.


engalish ma ho na policy

Got it — here’s a clean, professional, Shopify-ready Return & Refund Policy in English that sounds natural (not robotic) and builds trust 👇

Return & Refund Policy

At [justgirlees], customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns (14-Day Policy)

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition
  • It must be returned with all original packaging and tags
  • The product must not be damaged or worn

We reserve the right to refuse returns that do not meet these conditions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the amount to reflect in your account

If the item is returned in a used, damaged, or incomplete condition, the refund may be rejected or partially approved.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or worn items
  • Items damaged by the customer
  • Final sale or discounted items (if applicable)

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To process your request, we may ask for:

  • Your order number
  • Clear photos of the product

We will offer a replacement or full refund, depending on the situation.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the issue was caused by us
  • Shipping fees are non-refundable

6. How to Request a Return

To start a return, please contact us at:
Contact Page: [Your Website Link]

Please include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank account
  • Contact your payment provider
  • If the issue persists, reach out to us for assistance

Final Note

We aim to provide a fair and transparent return process for all customers. By placing an order with us, you agree to this policy.